CUSTOMER SERVICE
Shipping Prices
| Canada |
All orders will incur a shipping cost of $8. |
| U.S. | Shipping cost from $15 CAD depends on order value and delivery time. |
| International Shipping |
All the other International orders will incur a flat rate shipping cost of $20 CAD. Please allow for extra processing and delivery times during holidays and peak periods. Please note: international orders are subject to import fees from the destination country. Customs charges vary from country to country and you will need check your particular country's charges, and pay those charges upon arrival. |
Shipping Timeframe
Within Canada Please allow 1-7 working days for your oder to arrive.
| Region | Standard Shipping* | Express Shipping* |
| British Columbia | 1-2 Days | 1 Day |
| Alberta | 2-3 Days | 1 Day |
| Saskatchewan | 3-4 Days | 1 Day |
| Manitoba | 4-5 Days | 1 Day |
| Ontario | 4-5 Days | 1 Day |
| Quebec | 4-5 Days | 1 Day |
| Nova Scotia | 5-6 Days | 1 Day |
| Newfoundland & Labrador | 7-8 Days | 2-3 Day |
*Estimated delivery times
Holiday/ Busy Period Shipping
During sales and other busy periods where we experience a high volume of orders, please allow for extra processing and shipping times.
Order Tracking
Once your order has been shipped you will receive a shipping confirmation email with a tracking number. If you have any issues please contact support@ilabb.com
Order Processing Time
Please allow up to 2 business days for your order to be processed in our warehouse.
Cancel or Change An Order
Please choose carefully as we are unable to cancel or make any changes to your order once it has been placed.
For any issues with your order please contact support@ilabb.com
Returns
- Item(s) must be returned within 14 days of receiving your order.
- All original tags must still be attached and items returned in original condition.
- Underwear, socks and water bottle cannot be exchanged or returned.
- Sale items are final and will not be accepted back for a refund, exchange or credit note.
To submit a return please click here.
When returning items use the return label included in your parcel to send your return back to us via Canada Post (Canada Only).
For any other questions, please feel free to reach out to our support team at support@ilabb.com.
Other Questions?
For any other questions please don't hesitate to reach out to our support team - support@ilabb.com
Privacy Policy
We take your privacy seriously! We do not store your credit card details and we do not share any of your personal information with any third parties. We use your information only for the purpose of contacting you and making sure your ilabb experience is the best it can be! If you have any questions or concerns about your privacy on our site, please feel free to email at support@ilabb.com.